Contact Us
OUR ADDRESS
Main Office/Showroom Aba Branch
# 1 Factory Road Aba, Abia State, Nigeria.
Aba Branch
99 Okigwe Road, Aba Abia-State, Nigeria.
Aba Branch
44 St. Micheals Road Aba, Abia State.
Email: info@samsungfurnitureworld.com
Phone: +2348114859836
Owerri Branch
# 16 Mcc Road Owerri, Imo State.
Owerri Branch
# 61 Tetlow Road Owerri, Imo State.
Email: info@samsungfurnitureworld.com
Phone: +2348114859836
Port Harcourt Branch
CFC Building by CFC Bus Stop, PH, Rivers State
Email: info@samsungfurnitureworld.com
Phone: +2348114859836
Whether you're looking for answers, would like to solve a problem, or just want to let us know how we did, you'll find.
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a. You may choose to either pick up your purchased item(s) from our warehouse or have them delivered to a specified location.
b. If you opt to pick up your item(s), you will receive an email notification when your order is ready for collection. Please bring a valid ID and your order confirmation email.
c. Should you choose to have your item(s) delivered, a third-party delivery service will be arranged to deliver your item(s) to the specified address. Please note that additional fees may apply for delivery services.
d. We shall not be held responsible for any damages that may occur during pick-up or delivery. Please carefully inspect your item(s) upon receipt.
5 The delivery date of your order can be impacted by many events beyond Samsung Furniture’s control once it leaves our facilities.
For this reason, Samsung Furniture cannot be held liable for any delays in scheduled deliveries.
We offer returns, refunds and repairs of damaged products according to the provisions of the law. If the product you purchased from us is damaged or does not function properly, you may be entitled to a refund or repairs.
We also offer refunds for services purchased according to the terms and conditions of this Policy.
REFUNDS We may offer refund for products purchased if:
- The item(s) delivered do not match the color, specification or dimension as indicated on the website or as communicated by our customer support agents
- The Delivery timeline exceeds 2 weeks
- The item(s) are damaged upon delivery
Customers may be eligible for a refund provided that:
- The product(s) must not be damaged or broken at the time of return
- The product(s) will be returned with the receipt issued for its purchase
EXCEPTIONS Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:
- The customer misuses or mishandles the product in such a way that caused damage to the product
- The customer was aware or notified of the problems with the product or service before making the purchase
- The customer changes their mind after payment has been made
- The customer does not check the specifications and dimensions as stated on the website or as communicated by our customer support agents
- The customer does not like the product or realized they had no use of it
- The customer has received the item(s) but fails to make a report within 48 hours of receipt.
We also offer refund for the services purchased in any of the following circumstances:
- If the service has not been performed
- If the service performed was different from the one ordered or requested
Other conditions of returns and/or refunds are as follows: If excluding the above stated conditions, the customer insists on a refund, 25% of the total amount paid shall be withheld by the company.
REFUND TIMELINE All claims for a refund must be made within 48 hours of receipt of the product(s) or after 48 hours without receiving the service(s).
All refunds are processed within 30 working days after a refund form has been filled and submitted online.
NOTE: We reserve the right to reject the return and refuse to grant a refund if the conditions stipulated herein have not been satisfied.