PRIVACY POLICY

Last Updated: September 25, 2026

Samsung Furniture World (“we,” “us,” “our,” or “Samsung Furniture World”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, make an enquiry, place an order, or use our products and services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the circumstances under which we may share it.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect different types of information depending on how you interact with us.

Personal Information

When you contact us, request information, make an enquiry, place an order, or otherwise interact with our business, we may collect information such as:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Delivery address

  • Contact details

  • Order and purchase information

  • Payment-related information

  • Information contained in messages or enquiries you send to us

  • Any other information you voluntarily provide

We only collect information that is reasonably necessary to provide our products and services and communicate with you.

Website and Device Information

When you visit our website, certain technical information may be collected automatically. This may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Date and time of your visit

  • Pages visited

  • Products or services viewed

  • Referring website or search terms

  • General information about how you interact with our website

This information helps us understand how visitors use our website and improve its performance and functionality.

2. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies are small data files stored on your device when you visit a website. They may help us:

  • Remember your preferences

  • Improve website functionality

  • Understand how visitors use our website

  • Measure website traffic and performance

  • Improve our products, services, and marketing

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

3. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

  • Respond to your enquiries and requests

  • Process and manage orders

  • Arrange deliveries and installations where applicable

  • Process or facilitate payments

  • Provide customer service and support

  • Send order confirmations and other transaction-related communications

  • Communicate with you about products and services

  • Provide quotations and product information

  • Improve our website, products, and services

  • Understand customer preferences and website usage

  • Detect and prevent fraud, unauthorized activity, or other security issues

  • Maintain business and transaction records

  • Comply with applicable laws and legal obligations

  • Send promotional or marketing communications where permitted and appropriate

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected without a lawful basis or, where required, your consent.

4. PAYMENT INFORMATION

Where payments are made through our website or through a third-party payment provider, your payment may be processed by the relevant payment service provider.

We may receive information necessary to confirm or reconcile a transaction, such as payment status, transaction reference, or payment confirmation.

Where payment information is processed by a third-party payment provider, that provider may handle your information in accordance with its own privacy policy and security practices.

We do not intentionally retain complete payment card details unless this is necessary and lawfully permitted for a specific business purpose.

5. SHARING YOUR PERSONAL INFORMATION

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

  • Payment processors

  • Delivery and logistics providers

  • Website hosting and technology providers

  • Website analytics and marketing service providers

  • IT and technical support providers

  • Professional advisers, where necessary

  • Government authorities or law enforcement agencies where legally required

We expect third parties that process personal information on our behalf to handle that information appropriately and securely.

We do not sell your personal information to third parties.

6. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may use your contact information to communicate with you about our products, services, promotions, new furniture collections, offers, or other information that may be relevant to you.

You may request to stop receiving promotional communications from us at any time by contacting us using the details provided below.

Please note that even if you opt out of marketing communications, we may still contact you regarding transactions, orders, deliveries, payments, customer service matters, or other necessary business communications.

7. WEBSITE ANALYTICS

We may use analytics tools to understand how visitors interact with our website.

Analytics information may help us understand:

  • How visitors find our website

  • Which pages and products are viewed

  • How visitors navigate the website

  • Website performance

  • General visitor trends

Where third-party analytics services are used, those providers may process information in accordance with their own privacy policies.

8. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable steps to protect your personal information when using the internet, including keeping your passwords and account information confidential.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.

The period for which information is retained may depend on the nature of the information and the reason it was collected.

10. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally permitted

  • Object to or restrict certain processing of your information

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Raise a complaint concerning the handling of your personal information

To exercise a privacy-related right or make an enquiry, please contact us using the contact details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

11. CHILDREN'S PRIVACY

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can review and take appropriate action.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social media platforms, payment services, or other external websites.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party website you visit.

13. LEGAL AND REGULATORY DISCLOSURES

We may disclose personal information where we believe it is reasonably necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from government authorities

  • Respond to court orders, subpoenas, or other legal processes

  • Prevent or investigate fraud or other unlawful activities

  • Protect the rights, property, and safety of Samsung Furniture World, our customers, employees, or others

14. DATA TRANSFERS

Some of the service providers we use may process or store information outside Nigeria.

Where personal information is transferred to another country, we will take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data protection requirements.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal and regulatory requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

16. CONTACT US

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint about how your personal information is handled, please contact us.

Samsung Furniture World

Main Office/Showroom – Aba Branch
#1 Factory Road,
Aba, Abia State, Nigeria.

Email: info@samsungfurnitureworld.com

Phone:
+234 803 509 1918
+234 803 623 1821
+234 811 485 9836

Additional Aba Branches

99 Okigwe Road,
Aba, Abia State, Nigeria.

44 St. Michaels Road,
Aba, Abia State, Nigeria.

Email: info@samsungfurnitureworld.com
Phone: +234 811 485 9836

Owerri Branches

#16 MCC Road,
Owerri, Imo State, Nigeria.

#61 Tetlow Road,
Owerri, Imo State, Nigeria.

Email: info@samsungfurnitureworld.com
Phone: +234 811 485 9836

Port Harcourt Branch

CFC Building, by CFC Bus Stop,
Port Harcourt, Rivers State, Nigeria.

Email: info@samsungfurnitureworld.com
Phone: +234 811 485 9836

Samsung Furniture World is committed to respecting your privacy and handling your personal information responsibly.