REFUND & RETURNS POLICY

Last Updated: September 25, 2026

At Samsung Furniture World, we are committed to providing quality furniture and ensuring that our customers have a satisfactory shopping experience. We carefully inspect products before they leave our showroom or warehouse.

This Refund & Returns Policy explains the circumstances under which products may be returned, exchanged, repaired, or refunded.

1. ELIGIBILITY FOR RETURNS

Customers may request a return or exchange where:

  • The wrong product was delivered.

  • The product delivered is significantly different from what was ordered.

  • The product arrives damaged or defective.

  • There is a manufacturing defect covered by the applicable warranty.

  • We have otherwise agreed to accept the return.

To help us resolve an issue quickly, customers should contact us as soon as possible after receiving their order.

2. DAMAGED OR DEFECTIVE PRODUCTS

Customers should inspect their furniture immediately upon delivery.

If your furniture arrives damaged, defective, or with a significant manufacturing issue, please contact us as soon as possible and provide:

  • Your name

  • Order or receipt number

  • Product details

  • Description of the problem

  • Clear photographs or videos showing the issue

Depending on the circumstances, Samsung Furniture World may arrange for:

  • Repair of the product

  • Replacement of the affected item or part

  • Exchange for another product

  • A refund where appropriate

We will assess each case based on the nature and extent of the problem.

3. WRONG PRODUCT OR INCORRECT ORDER

If we deliver a product that is different from the product you ordered, please contact us promptly.

Where the error was made by Samsung Furniture World, we will work with you to arrange an appropriate replacement or other suitable resolution.

Where the incorrect product was ordered by the customer, the return or exchange will be subject to our approval and may be subject to applicable delivery, collection, or restocking costs.

4. CHANGE OF MIND

Furniture is often large, bulky, and prepared specifically for customers. For this reason, returns simply because a customer has changed their mind may not always be accepted.

A change-of-mind return may only be accepted where:

  • The product is unused and in its original condition;

  • The product has not been assembled, altered, modified, or damaged;

  • The product is returned with its original accessories and documentation where applicable; and

  • Samsung Furniture World has approved the return before the product is sent back.

Any applicable transportation, collection, handling, or restocking costs may be deducted from the refund or paid by the customer.

5. CUSTOM-MADE OR PERSONALIZED FURNITURE

Products that are specially made, customized, personalized, altered, or manufactured according to a customer’s specifications may not be eligible for cancellation, return, or refund simply because the customer has changed their mind.

This may include furniture made to specific:

  • Dimensions

  • Colours

  • Materials

  • Fabrics

  • Designs

  • Finishes

  • Configurations

  • Other customer specifications

However, this does not affect a customer’s rights where the product is defective, damaged, incorrectly supplied, or otherwise does not conform to the agreed order.

6. PRODUCTS THAT CANNOT BE RETURNED

A return may be refused where a product:

  • Has been used improperly;

  • Has been intentionally or accidentally damaged after delivery;

  • Has been modified or altered by the customer or a third party;

  • Has been assembled incorrectly by the customer;

  • Shows normal wear and tear;

  • Has been exposed to unsuitable environmental conditions;

  • Is returned without required accessories or components;

  • Is a customized product that was correctly manufactured according to the customer’s specifications; or

  • Does not meet the applicable conditions for return.

Normal variations in natural materials, wood grain, colour, texture, or finish may not necessarily constitute a defect, particularly where such variations are inherent to the material or product.

7. RETURN PROCESS

Before returning any product, please contact Samsung Furniture World.

Do not send a product back without receiving instructions from us.

To request a return, contact:

Email: info@samsungfurnitureworld.com
Phone: +234 803 509 1918
Phone: +234 803 623 1821
Phone: +234 811 485 9836

Please provide your order or purchase details and explain the reason for your return.

We may request photographs or videos to help us assess the condition of the product before arranging a return or collection.

8. RETURN AND COLLECTION COSTS

Where the return is necessary because Samsung Furniture World:

  • Delivered the wrong product; or

  • Delivered a product that was damaged or defective when received,

we will determine the appropriate arrangements for collection, replacement, repair, or other resolution.

Where a return is approved because of a customer preference or change of mind, the customer may be responsible for applicable transportation, collection, delivery, handling, or other reasonable return-related costs.

9. REFUNDS

Where a refund has been approved, the refund will normally be made using the original payment method where reasonably possible.

The time required for the refund to reach your account may depend on the payment method, financial institution, or payment service provider.

Refunds may be adjusted where applicable for approved deductions such as:

  • Return or collection costs

  • Delivery charges that are non-refundable

  • Restocking or handling charges

  • Damage caused after delivery

  • Missing components or accessories

We will inform the customer of any applicable deduction before processing the refund where reasonably practicable.

10. DEPOSITS AND ORDER CANCELLATIONS

Some furniture orders may require a deposit or advance payment before production, preparation, or delivery.

Where an order is cancelled by the customer after production, preparation, customization, or procurement has commenced, the deposit may be non-refundable to the extent permitted by applicable law and depending on the costs already incurred.

If Samsung Furniture World cancels an order for reasons within our control and cannot provide a suitable replacement or alternative arrangement, we will discuss the appropriate refund or resolution with the customer.

11. DELIVERY AND INSPECTION

Customers are encouraged to inspect furniture at the time of delivery.

If you notice visible damage, missing parts, or an incorrect item, please notify our delivery team and contact Samsung Furniture World as soon as possible.

Where possible, customers should take photographs or videos of the product and its packaging before or during delivery if damage is observed.

Signing a delivery confirmation does not prevent you from reporting a genuine manufacturing defect or concealed damage that could not reasonably have been identified during delivery.

12. WARRANTY AND REPAIRS

Where a product is covered by a manufacturer’s or Samsung Furniture World’s warranty, warranty claims will be handled according to the applicable warranty terms.

Depending on the circumstances, we may offer repair, replacement of parts, replacement of the product, or another appropriate remedy.

Warranty coverage may not apply to damage caused by misuse, improper installation or assembly, unauthorized modification, accidents, or normal wear and tear.

13. EXCHANGES

Where an exchange is approved, the replacement product will be subject to availability.

If the replacement product has a higher price, the customer may be required to pay the difference.

If the replacement product has a lower price, any applicable price difference will be handled in accordance with our refund procedures.

14. OUR COMMITMENT

We aim to handle every return, exchange, refund, and complaint fairly and promptly.

Nothing in this Refund & Returns Policy is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable Nigerian law.

15. CONTACT US

For questions regarding returns, refunds, exchanges, damaged products, or order cancellations, please contact us:

Samsung Furniture World

Main Office / Showroom — Aba Branch
#1 Factory Road,
Aba, Abia State, Nigeria.

Email: info@samsungfurnitureworld.com

Phone:
+234 803 509 1918
+234 803 623 1821
+234 811 485 9836

Aba Branch

99 Okigwe Road,
Aba, Abia State, Nigeria.

Aba Branch

44 St. Michaels Road,
Aba, Abia State, Nigeria.

Email: info@samsungfurnitureworld.com
Phone: +234 811 485 9836

Owerri Branch

#16 MCC Road,
Owerri, Imo State, Nigeria.

Owerri Branch

#61 Tetlow Road,
Owerri, Imo State, Nigeria.

Email: info@samsungfurnitureworld.com
Phone: +234 811 485 9836

Port Harcourt Branch

CFC Building, by CFC Bus Stop,
Port Harcourt, Rivers State, Nigeria.

Email: info@samsungfurnitureworld.com
Phone: +234 811 485 9836

Samsung Furniture World reserves the right to update this Refund & Returns Policy when necessary to reflect changes in our products, services, business practices, or applicable requirements.