TERMS & CONDITIONS

Last Updated: September 25, 2026

Welcome to Samsung Furniture World.

These Terms & Conditions (“Terms”) govern your access to and use of the Samsung Furniture World website, as well as your purchase of our furniture, products, and related services.

By accessing our website, submitting an enquiry, placing an order, or purchasing our products or services, you agree to be bound by these Terms. Please read them carefully before using our website or placing an order.

1. ABOUT SAMSUNG FURNITURE WORLD

Samsung Furniture World is a furniture business providing furniture products and related services to customers through our showrooms, website, telephone, and other approved sales channels.

Our business operates in Nigeria, with locations including Aba, Owerri, and Port Harcourt.

2. USE OF OUR WEBSITE

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website or systems.

  • Introduce malicious software, viruses, or harmful code.

  • Copy, reproduce, or misuse our website content without permission.

  • Interfere with the security or proper operation of the website.

  • Provide false or misleading information when placing an order or making an enquiry.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, measurements, colours, prices, and other information displayed on our website are accurate.

However, there may be minor variations between products shown on the website and the actual products due to:

  • Screen and display settings;

  • Lighting and photography;

  • Natural variations in wood and other materials;

  • Manufacturing processes;

  • Product updates or modifications; and

  • Availability of particular materials, fabrics, colours, or finishes.

Such reasonable variations do not necessarily constitute a product defect.

4. PRODUCT AVAILABILITY

All products displayed on our website are subject to availability.

The appearance of a product on our website does not guarantee that the product is currently in stock.

Where a product becomes unavailable after an order has been placed, we may contact you to discuss an alternative product, revised delivery arrangement, or appropriate refund.

5. PRICES

Prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to ensure that prices displayed on the website are accurate. However, errors may occasionally occur.

If we discover a significant pricing error after you have placed an order, we may contact you before fulfilling the order to confirm whether you wish to proceed at the correct price.

Any applicable delivery, installation, customization, or other charges will be communicated to the customer where applicable.

6. ORDERS

When you place an order, you are making a request to purchase the selected product or service.

An order is not considered fully accepted until Samsung Furniture World confirms the order.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable;

  • There is an error in the product information or price;

  • We are unable to verify the customer’s information;

  • Payment cannot be confirmed;

  • We suspect fraudulent or unauthorized activity; or

  • Circumstances outside our reasonable control prevent fulfillment.

Where payment has already been made for an order that we cancel, an appropriate refund will be arranged in accordance with our Refund & Returns Policy.

7. CUSTOMER INFORMATION

Customers are responsible for providing accurate and complete information when placing an order.

This may include:

  • Full name;

  • Telephone number;

  • Email address;

  • Delivery address;

  • Product specifications;

  • Measurements where applicable; and

  • Other information required to process the order.

Samsung Furniture World is not responsible for delays or additional costs caused by incorrect or incomplete information supplied by the customer.

8. PAYMENT

Payment must be made using the payment methods made available or approved by Samsung Furniture World.

Depending on the order, we may require full payment, a deposit, or another agreed payment arrangement before production, preparation, or delivery.

An order may not be processed until the required payment has been successfully confirmed.

9. CUSTOM AND MADE-TO-ORDER FURNITURE

Some products may be manufactured or modified according to customer specifications.

Customized orders may include specific:

  • Dimensions;

  • Colours;

  • Fabrics;

  • Materials;

  • Designs;

  • Finishes;

  • Configurations; or

  • Other customer requirements.

Customers are responsible for carefully reviewing and confirming their specifications before production begins.

Once production or customization has commenced, changes or cancellations may not be possible or may result in additional charges.

Customized products may also be subject to different return and refund conditions. Please refer to our Refund & Returns Policy.

10. CUSTOMER MEASUREMENTS

Where a customer provides measurements for customized furniture, the customer is responsible for ensuring that the measurements supplied are accurate.

Samsung Furniture World will manufacture according to the approved measurements and specifications provided or confirmed by the customer.

Where our staff carry out measurements, the measurements taken by our representatives will be used as the basis for production unless otherwise agreed in writing.

11. DELIVERY

We offer delivery services to customers in locations covered by our delivery arrangements.

Delivery times provided at the time of ordering are estimates unless a specific delivery date has been expressly confirmed.

Delivery may be affected by:

  • Product availability;

  • Production time;

  • Customer location;

  • Traffic and road conditions;

  • Weather;

  • Public holidays;

  • Security or access restrictions;

  • Supplier delays; or

  • Other circumstances outside our reasonable control.

We will make reasonable efforts to keep customers informed of significant delivery delays.

12. DELIVERY ACCESS

Customers are responsible for ensuring that there is reasonable and safe access to the delivery location.

This may include ensuring that:

  • Doorways and entrances are accessible;

  • Stairways and corridors can accommodate the furniture;

  • Elevators are available where necessary;

  • The delivery area is reasonably accessible; and

  • Any necessary building or estate permissions have been obtained.

Where furniture cannot be delivered because the customer has not provided suitable access, additional delivery or handling charges may apply.

13. INSTALLATION AND ASSEMBLY

Where installation or assembly is included in an order, it will be carried out according to the agreed service.

Where installation or assembly is not included, the customer may arrange their own installation.

Samsung Furniture World is not responsible for damage resulting from improper assembly, modification, installation, or handling carried out by the customer or an unauthorized third party.

14. INSPECTION UPON DELIVERY

Customers are encouraged to inspect their furniture when it is delivered.

If there is visible damage, missing components, or an incorrect product, please notify our delivery team and contact us as soon as possible.

Customers may be asked to provide photographs or videos to assist with the assessment and resolution of a delivery-related issue.

For information about damaged or defective products, please refer to our Refund & Returns Policy.

15. CANCELLATIONS

Cancellation requests should be made as soon as possible.

Whether an order can be cancelled may depend on whether the product has already been manufactured, customized, prepared, dispatched, or delivered.

Orders for customized or made-to-order furniture may not be cancellable after production has commenced.

Any refund resulting from an approved cancellation will be handled in accordance with our Refund & Returns Policy.

16. RETURNS AND REFUNDS

Returns and refunds are governed by our Refund & Returns Policy.

Customers should review that policy before placing an order.

Nothing in these Terms is intended to remove or limit any consumer rights that cannot legally be excluded or limited under applicable law.

17. WARRANTIES

Some products may be covered by a manufacturer’s warranty or a Samsung Furniture World warranty.

Where applicable, warranty terms may specify:

  • The duration of the warranty;

  • What components are covered;

  • What types of defects are covered;

  • Conditions for making a warranty claim; and

  • Circumstances in which the warranty does not apply.

Warranty coverage generally does not extend to damage caused by misuse, accidents, unauthorized modification, improper installation, neglect, or normal wear and tear, subject to applicable law and the specific warranty terms.

18. INTELLECTUAL PROPERTY

All content on the Samsung Furniture World website, including but not limited to:

  • Logos;

  • Brand names;

  • Product photographs;

  • Graphics;

  • Text;

  • Product descriptions;

  • Videos;

  • Designs;

  • Website layouts; and

  • Other original materials

is owned by or licensed to Samsung Furniture World and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our content without our prior written permission.

19. CUSTOMER REVIEWS AND SUBMISSIONS

If you voluntarily submit a review, photograph, testimonial, comment, or other content to Samsung Furniture World, you grant us permission to use that content for legitimate business and marketing purposes, subject to applicable law.

You should only submit content that you have the right to share.

We reserve the right to remove content that is unlawful, misleading, offensive, fraudulent, defamatory, or otherwise inappropriate.

20. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, payment providers, social media platforms, or other services.

These third parties operate independently and may have their own terms and privacy policies.

Samsung Furniture World is not responsible for the content, availability, security, or practices of third-party websites or services.

21. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

The website may occasionally be unavailable due to:

  • Maintenance;

  • Updates;

  • Technical problems;

  • Hosting issues;

  • Security measures; or

  • Circumstances beyond our reasonable control.

22. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Samsung Furniture World will not be responsible for losses arising from circumstances outside our reasonable control.

This may include delays or failures caused by:

  • Natural disasters;

  • Government restrictions;

  • Road or transportation disruptions;

  • Power or telecommunications failures;

  • Security incidents;

  • Supplier delays;

  • Strikes or industrial disputes; or

  • Other events beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

23. EVENTS BEYOND OUR CONTROL

We will not be considered in breach of these Terms where our ability to perform our obligations is affected by circumstances beyond our reasonable control.

Where such an event occurs, we will make reasonable efforts to communicate with affected customers and resume performance as soon as reasonably practicable.

24. PRIVACY

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

25. CHANGES TO THESE TERMS

Samsung Furniture World may update these Terms from time to time to reflect changes to our business, products, services, website, or applicable legal requirements.

The updated version will be posted on our website with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

26. GOVERNING LAW

These Terms shall be interpreted and applied in accordance with the applicable laws of the Federal Republic of Nigeria.

Any disputes arising from these Terms or your dealings with Samsung Furniture World will be addressed in accordance with applicable Nigerian law.

27. CONTACT US

If you have questions about these Terms, your order, our products, or our services, please contact us.

Samsung Furniture World

Main Office / Showroom — Aba Branch
#1 Factory Road,
Aba, Abia State, Nigeria.

Email: info@samsungfurnitureworld.com

Phone:
+234 803 509 1918
+234 803 623 1821
+234 811 485 9836

Aba Branch

99 Okigwe Road,
Aba, Abia State, Nigeria.

Aba Branch

44 St. Michaels Road,
Aba, Abia State, Nigeria.

Email: info@samsungfurnitureworld.com
Phone: +234 811 485 9836

Owerri Branch

#16 MCC Road,
Owerri, Imo State, Nigeria.

Owerri Branch

#61 Tetlow Road,
Owerri, Imo State, Nigeria.

Email: info@samsungfurnitureworld.com
Phone: +234 811 485 9836

Port Harcourt Branch

CFC Building, by CFC Bus Stop,
Port Harcourt, Rivers State, Nigeria.

Email: info@samsungfurnitureworld.com
Phone: +234 811 485 9836

Samsung Furniture World reserves the right to update these Terms & Conditions when necessary. Customers are encouraged to review this page periodically for the latest version.